Kasutaja tarvikud
lt:bendros_salygos
Skirtumai
Čia matote skirtumus tarp pasirinktos versijos ir esamo dokumento.
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lt:bendros_salygos [2021/12/13 09:33] ignas [4. APRIBOJIMAI / LIMITATIONS] |
lt:bendros_salygos [2021/12/13 09:35] ignas [6. PASLAUGŲ LYGIO SUSITARIMAS / SERVICE LEVEL AGREEMENT] |
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| - | **5.1.** | + | 5.1. |
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| Klientui yra išaiškinta, jam suprantama ir jis aiškiai sutinka su tuo, kad: | Klientui yra išaiškinta, jam suprantama ir jis aiškiai sutinka su tuo, kad: | ||
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| It is explained to the Client, understood and explicitly agreed that: | It is explained to the Client, understood and explicitly agreed that: | ||
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| 5.1.1. | 5.1.1. | ||
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| The Client uses the System at its own risk. The System is a software-based business tool. The Client is fully responsible for all and any data uploaded, input, processed by the System. The Client is also fully responsible for any and all results that are obtained by the System on the basis of such Client data. | The Client uses the System at its own risk. The System is a software-based business tool. The Client is fully responsible for all and any data uploaded, input, processed by the System. The Client is also fully responsible for any and all results that are obtained by the System on the basis of such Client data. | ||
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| 5.1.2. | 5.1.2. | ||
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| The System is available to the Client //as is// and //as available//. This includes, but is not limited to: i) the Client is granted the right to use the System to the extent provided for in the License plan purchased by the Client; ii) the System has the following modules and module functionality (including functions, algorithms, possible parameters and settings, etc.) that DIRECTO has programmed at the time the Client uses the System (an example list of System modules is available on the DIRECTO website: [[https://directo.lt/moduliai]]; iii) although the System is programmed according to best practices, the System is not specifically tailored to the Client’s business or individual business needs, e.g. may not have specific functions required for the Client’s business, etc. Any adaptation of the System to the Client’s specific business needs, including but not limited to functions not programmed in existing System modules, may be performed by providing Additional services (Part 4 of the Special Terms) according to a separate order of the Client, which would be performed in accordance with the terms agreed by the Parties; iv) System failure is not considered to be a situation where the System does not have functionality specific to the Client’s business or individual business needs. | The System is available to the Client //as is// and //as available//. This includes, but is not limited to: i) the Client is granted the right to use the System to the extent provided for in the License plan purchased by the Client; ii) the System has the following modules and module functionality (including functions, algorithms, possible parameters and settings, etc.) that DIRECTO has programmed at the time the Client uses the System (an example list of System modules is available on the DIRECTO website: [[https://directo.lt/moduliai]]; iii) although the System is programmed according to best practices, the System is not specifically tailored to the Client’s business or individual business needs, e.g. may not have specific functions required for the Client’s business, etc. Any adaptation of the System to the Client’s specific business needs, including but not limited to functions not programmed in existing System modules, may be performed by providing Additional services (Part 4 of the Special Terms) according to a separate order of the Client, which would be performed in accordance with the terms agreed by the Parties; iv) System failure is not considered to be a situation where the System does not have functionality specific to the Client’s business or individual business needs. | ||
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| 5.1.3. | 5.1.3. | ||
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| DIRECTO makes no warranty that: i) the System is specifically tailored to the Client's business or individual business needs and, as a result, the System will meet all of the Client's expectations in every possible respect; ii) access to the System will be uninterrupted, the System will operate exclusively without errors at all times and that all errors in the System can be corrected and will be corrected; iii) in the User manual, there are answers only to the most common questions of use of the System, therefore DIRECTO does not guarantee that the User manual contains all the answers to questions that may arise for the Client/User while using the System; similarly, DIRECTO does not guarantee that all information provided in the User manual is relevant and does not need to be updated; iv) the results obtained through the System will be accurate and reliable in all possible respects; v) the System works and is compatible with all and any hardware/computer and/or software. | DIRECTO makes no warranty that: i) the System is specifically tailored to the Client's business or individual business needs and, as a result, the System will meet all of the Client's expectations in every possible respect; ii) access to the System will be uninterrupted, the System will operate exclusively without errors at all times and that all errors in the System can be corrected and will be corrected; iii) in the User manual, there are answers only to the most common questions of use of the System, therefore DIRECTO does not guarantee that the User manual contains all the answers to questions that may arise for the Client/User while using the System; similarly, DIRECTO does not guarantee that all information provided in the User manual is relevant and does not need to be updated; iv) the results obtained through the System will be accurate and reliable in all possible respects; v) the System works and is compatible with all and any hardware/computer and/or software. | ||
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| 5.1.4. | 5.1.4. | ||
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| All and any data in the System shall be used by the Client at the Client's sole risk. The Client will be fully responsible for any and all loss/damage that such data causes to the Client's computer systems or data. | All and any data in the System shall be used by the Client at the Client's sole risk. The Client will be fully responsible for any and all loss/damage that such data causes to the Client's computer systems or data. | ||
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| 5.1.5. | 5.1.5. | ||
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| DIRECTO undertakes: | DIRECTO undertakes: | ||
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| 6.1.1. | 6.1.1. | ||
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| To ensure that the Client’s information or data contained in the System without the Client’s consent is not disclosed to third parties. Disclosure to third parties shall not be deemed to occur when the Client’s information or data is made available to DIRECTO OÜ (10652749), which is subject to and complies with the same confidentiality obligations as DIRECTO, during the administration of the System (e.g., in the event of malfunctioning). | To ensure that the Client’s information or data contained in the System without the Client’s consent is not disclosed to third parties. Disclosure to third parties shall not be deemed to occur when the Client’s information or data is made available to DIRECTO OÜ (10652749), which is subject to and complies with the same confidentiality obligations as DIRECTO, during the administration of the System (e.g., in the event of malfunctioning). | ||
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| 6.1.2. | 6.1.2. | ||
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| Make efforts to enable the Client to connect to the System at any time, i.e., the User Account is accessible through the HTTPS protocol and that the System operates continuously. If a critical malfunction occurs, correct it and correct it no later than 24 hours after the moment of registration of the Critical failure notification by the Client to correct such malfunctions in such a way that the Client can access the System and use it. | Make efforts to enable the Client to connect to the System at any time, i.e., the User Account is accessible through the HTTPS protocol and that the System operates continuously. If a critical malfunction occurs, correct it and correct it no later than 24 hours after the moment of registration of the Critical failure notification by the Client to correct such malfunctions in such a way that the Client can access the System and use it. | ||
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| 6.1.3. | 6.1.3. | ||
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| Make efforts to resolve non-critical failures within the shortest possible period of time from the moment of registration of the Client’s notification of the non-critical failure. | Make efforts to resolve non-critical failures within the shortest possible period of time from the moment of registration of the Client’s notification of the non-critical failure. | ||
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| 6.1.4. | 6.1.4. | ||
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| Ensure that the assistance of DIRECTO (clause 1.7) works and that the Client has access to it. | Ensure that the assistance of DIRECTO (clause 1.7) works and that the Client has access to it. | ||
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| 6.1.5. | 6.1.5. | ||
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| Back up the Client's data contained in the System at least once a day (24 hours) and store it for at least 30 days. | Back up the Client's data contained in the System at least once a day (24 hours) and store it for at least 30 days. | ||
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| 6.2. | 6.2. | ||
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| The Client undertakes to inform DIRECTO immediately of any failure of the System detected. Notification shall be made by submitting a request for assistance to [[pagalba@directo.lt]]. | The Client undertakes to inform DIRECTO immediately of any failure of the System detected. Notification shall be made by submitting a request for assistance to [[pagalba@directo.lt]]. | ||
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| 6.3. | 6.3. | ||
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| If DIRECTO, after having been duly notified of the Critical failure (Clause 6.2), fails/miscarries out its obligation to rectify the Critical failure (Clause 6.1.2) and as a result the Client is unable to connect to the System for more than 1 business hour during the Client's business hours, then the Client's outstanding Licence fee for the next month shall be reduced by 0.625% per business hour of the System's downtime. | If DIRECTO, after having been duly notified of the Critical failure (Clause 6.2), fails/miscarries out its obligation to rectify the Critical failure (Clause 6.1.2) and as a result the Client is unable to connect to the System for more than 1 business hour during the Client's business hours, then the Client's outstanding Licence fee for the next month shall be reduced by 0.625% per business hour of the System's downtime. | ||
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| 6.4. | 6.4. | ||
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| The Parties agree that the regular maintenance and management of the DIRECTO server shall be carried out between 2:00 and 5:00 at night. As a result, if work on the System is not possible during these hours, it will not be considered as a Critical failure and will not be subject to Clause 6.1.2 and the compensation provided for in Clause 6.3 will not apply. | The Parties agree that the regular maintenance and management of the DIRECTO server shall be carried out between 2:00 and 5:00 at night. As a result, if work on the System is not possible during these hours, it will not be considered as a Critical failure and will not be subject to Clause 6.1.2 and the compensation provided for in Clause 6.3 will not apply. | ||
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| 6.5. | 6.5. | ||
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| Minimum technical requirements for the use of the System: | Minimum technical requirements for the use of the System: | ||
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| 6.5.1. | 6.5.1. | ||
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| It is recommended to use the System with //Microsoft Edge// or //Google Chrome// browsers. The System can only be accessed via an internet connection and only using the HTTPS connection protocol. | It is recommended to use the System with //Microsoft Edge// or //Google Chrome// browsers. The System can only be accessed via an internet connection and only using the HTTPS connection protocol. | ||
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| 6.5.2. | 6.5.2. | ||
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